Customer Service Representative
Obie Comfort Solutions Obie Comfort Solutions Framingham, MA Framingham, MA Full-time Full-time $22.
50 - $27.
50 an hour $22.
50 - $27.
50 an hour 17 hours ago 17 hours ago 17 hours ago Are you looking for a rewarding career opportunity with a company that values its employees and upholds strong core values? Look no further! Obie Comfort Solutions is seeking a Customer Service Representative to join our dynamic team.
We offer a supportive and inclusive work environment with a range of benefits and opportunities for personal and professional development.
Work Hours:
Monday through Friday from 8:
00 am to 5:
00 pm Pay Rate:
$22.
50/hr to $27.
50/hr depending on experience Reasons to Work Here:
Comprehensive Health Coverage:
Enjoy peace of mind with our health insurance with 65% employer contribution.
Dental and Vision:
Maintain your oral and vision health with our dental and vision plans.
Financial Security:
Plan for your future with our 401K plan, including a 4% company match to help you secure your financial future.
Vacation:
40 hours of vacation in the first year and 80 hours of vacation in the second year.
Paid Holidays:
Enjoy 6 paid holidays throughout the year.
Company Events:
We foster a sense of community and team spirit.
Join us at our summer event for the company staff, and don't miss our festive and fun Christmas party, where employees and their families are welcome.
Monthly Birthday Celebrations:
We believe in recognizing and celebrating our employees' special days.
Every month, we come together to celebrate birthdays, creating a warm and friendly atmosphere.
Long-Term Commitment:
Our company has a proud history of retaining dedicated employees who have been with us for over a decade.
Join a team where your dedication is recognized and rewarded.
Family Feel Where We Celebrate Your Milestones:
Many of our employees describe Obie Comfort Solutions as a family where they feel a sense of belonging and support.
Our owner treats employees like individuals, recognizing and celebrating the milestones in their personal and professional lives.
Our Core Values:
At Obie Comfort Solutions, we live by our core values.
They guide our actions and decisions every day:
Fun:
We celebrate our success.
We come to work through choice, not necessity.
We choose our attitude; we will be genuine, friendly, and upbeat! Teamwork:
We work together as a team.
If someone fails, we all fail.
If someone celebrates, we all celebrate! Results:
We drive top performance in all areas, going above and beyond, with the goal of exceeding expectations and creating long-lasting relationships.
Excellence:
We do great things with the gifts we've been given! We believe that hard work is a priority, and we're bringing that to every job.
Trust:
We honor our commitments by following through with what we say we are going to do, even if it costs us.
We make commitments with care and then live up to them.
Respect:
We treat others like we would want to be treated.
We respect ourselves, our fellow team members, our vendors, the company, and most importantly, we respect our customers' homes and families.
Position
Summary:
The Customer Service Representative will be responsible for interacting with our customers professionally, confidently, and friendly manner.
The CSR will be able to book incoming calls and help people navigate their options.
Requirements:
High school diploma or equivalent 2
years of experience in customer service Strong customer service skills Professional phone skills Energetic personality Proficiency in MS Office and ability to learn software programs Highly organized and detail-oriented Ability to multitask Geographical knowledge of sales area or map reading skills Must be able to work independently
Responsibilities:
Schedule and coordinate all service calls as calls are received Update customer profiles as information is received Type service contract proposals for new customers Maintenance of the maintenance agreements, including billing, scheduling, and staging of materials, database information, and renewals Order parts for special orders Follow up on all pending and recommended work with customers and technicians.
Estimated Salary: $20 to $28 per hour based on qualifications.
50 - $27.
50 an hour $22.
50 - $27.
50 an hour 17 hours ago 17 hours ago 17 hours ago Are you looking for a rewarding career opportunity with a company that values its employees and upholds strong core values? Look no further! Obie Comfort Solutions is seeking a Customer Service Representative to join our dynamic team.
We offer a supportive and inclusive work environment with a range of benefits and opportunities for personal and professional development.
Work Hours:
Monday through Friday from 8:
00 am to 5:
00 pm Pay Rate:
$22.
50/hr to $27.
50/hr depending on experience Reasons to Work Here:
Comprehensive Health Coverage:
Enjoy peace of mind with our health insurance with 65% employer contribution.
Dental and Vision:
Maintain your oral and vision health with our dental and vision plans.
Financial Security:
Plan for your future with our 401K plan, including a 4% company match to help you secure your financial future.
Vacation:
40 hours of vacation in the first year and 80 hours of vacation in the second year.
Paid Holidays:
Enjoy 6 paid holidays throughout the year.
Company Events:
We foster a sense of community and team spirit.
Join us at our summer event for the company staff, and don't miss our festive and fun Christmas party, where employees and their families are welcome.
Monthly Birthday Celebrations:
We believe in recognizing and celebrating our employees' special days.
Every month, we come together to celebrate birthdays, creating a warm and friendly atmosphere.
Long-Term Commitment:
Our company has a proud history of retaining dedicated employees who have been with us for over a decade.
Join a team where your dedication is recognized and rewarded.
Family Feel Where We Celebrate Your Milestones:
Many of our employees describe Obie Comfort Solutions as a family where they feel a sense of belonging and support.
Our owner treats employees like individuals, recognizing and celebrating the milestones in their personal and professional lives.
Our Core Values:
At Obie Comfort Solutions, we live by our core values.
They guide our actions and decisions every day:
Fun:
We celebrate our success.
We come to work through choice, not necessity.
We choose our attitude; we will be genuine, friendly, and upbeat! Teamwork:
We work together as a team.
If someone fails, we all fail.
If someone celebrates, we all celebrate! Results:
We drive top performance in all areas, going above and beyond, with the goal of exceeding expectations and creating long-lasting relationships.
Excellence:
We do great things with the gifts we've been given! We believe that hard work is a priority, and we're bringing that to every job.
Trust:
We honor our commitments by following through with what we say we are going to do, even if it costs us.
We make commitments with care and then live up to them.
Respect:
We treat others like we would want to be treated.
We respect ourselves, our fellow team members, our vendors, the company, and most importantly, we respect our customers' homes and families.
Position
Summary:
The Customer Service Representative will be responsible for interacting with our customers professionally, confidently, and friendly manner.
The CSR will be able to book incoming calls and help people navigate their options.
Requirements:
High school diploma or equivalent 2
years of experience in customer service Strong customer service skills Professional phone skills Energetic personality Proficiency in MS Office and ability to learn software programs Highly organized and detail-oriented Ability to multitask Geographical knowledge of sales area or map reading skills Must be able to work independently
Responsibilities:
Schedule and coordinate all service calls as calls are received Update customer profiles as information is received Type service contract proposals for new customers Maintenance of the maintenance agreements, including billing, scheduling, and staging of materials, database information, and renewals Order parts for special orders Follow up on all pending and recommended work with customers and technicians.
Estimated Salary: $20 to $28 per hour based on qualifications.
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