Customer Support Specialist

MTP Software is looking to expand their highly effective and energized service organization by hiring a Customer Support Specialist.
This Specialist will ensure that MTP Software's customers fully leverage their investment in MTP Software's products by supporting application implementation, training and customer support.

Primary responsibilities include:
Provide first level phone and email support
Train clients to use MTP Software's products
Provide remote support to existing MTP Software customers
Provide QA support to MTP Software's development team by testing new features and functions and provide feedback to development team from customer base
Other tasks as assigned
We are looking to identify highly effective and energized candidates that possess many of the following skills, experience and behaviors:
Very fast learner of both business processes and technologies
Strong analytical capabilities
Prior experience and a desire to work directly with end users
Possess strong sense of urgency and ability to deliver exceptional customer service
The ability to work effectively under pressure in a team environment and meet tight deadlines, and balance competing tasks
Strong oral and written communication skills (outstanding command of English language) and comfort presenting in front of diverse group
Strong understanding of business processes and functions
Strong listening skills so as to be able to quickly understand and resolve customer support issues
Great interpersonal skills
A car


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