Application Support Specialist III Engineering - Framingham, MA at Geebo
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Application Support Specialist III


R&D IS contact for Biotherapeutics teams US
- Identification and gathering of scientific and informatics requirements in R&D Biotherapeutics and their translation and implementation into IT-solutions
- Analysis of existing business processes and development of concepts for process improvement with IT solutions

Solution specialist for the applications Seahorse and BioProcessManager
- Issue investigation & solution
- Technical support for installation & configuration of software components
- Technical support for interface between Seahorse and Lab equipment (OPC DA interface)
- Training, Awareness & Utilization

Solution specialist for Vector NTI
- Issue investigation & solution
- Technical support for installation & configuration of Vector NTI
- Contact to vendor
- Creation of a Citrix platform for Vector NTI US instead of the usage of local installations
- Training, Awareness & Utilization

Solution specialist for GenedataBiologics
- Issue investigation & solution
- Training, Awareness & Utilization




Skills

Informatics background- Software installation, Tomcat, Citrix, Java components, OPC DA
Biologics knowledge prefered.

What are the must haves vs. the nice to haves?

Informatics background - mandatory
Biologics knowledge - would be good if available Bioinformatics degree - nice to have

What technologies should agencies focus the search around?

Software (not mandatory):
GenedataBiologics
VNTI

Technologies:
Java
Citrix
Tomcat
OPC DA (not mandatory)

What are the day-to-day responsibilities?

Solution specialist for the applications Seahorse and BioProcessManager, VNTI, GenedataBiologics

L3 Issue investigation & solution
Technical support for installation & configuration of software components Training, Awareness & Utilization

Top 3 skill sets you are looking for?
Experience in L3 Issue investigation & solution
Experience in Technical support for installation & configuration of software
Experience in Training, Awareness & Utilization

Education:

Bachelor's degree. Preferred: Bioinformatics degree
Estimated Salary: $20 to $28 per hour based on qualifications.

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