Sr Technical Program Manager - OMS
The Core Order Management (OMS) Program team is seeking a Technical Strategy / Program Manager reporting into the Program Management function.
Staples has been maintaining multiple order management systems across strategic business units which are truly ERP systems as they contain additional non-core OMS functionality like pricing, customer data, order fulfillment logic and more.
The goal of this program is to migrate the functions and data out of legacy systems and into the go-forward OMS, micro services, and data warehouse strategies.
In parallel, the team will seek opportunities to enable business to simplify and streamline relevant business processes by leveraging the service-based architecture so that we can better serve our customers.
The complexity and risks of the migration primarily come from comprehensive and complex business processes and functions that the legacy OMS's serve today, the reality that the source and target technologies are based on very different architectures, and the build out of capabilities span multiple organizations and teams requiring significant coordination.
This is a multi-year program, requiring an incremental migration approach of existing customers, with the initial goal as migrating customers with basic functionality and at the same time decoupling and wrapping non-core services on the legacy OMS and exposing them as enterprise-wide services.
With more and more functionality developed and made available, more sophisticated customers can be migrated, and eventually enabling us to retire legacy systems Key
Responsibilities:
Facilitate program management across the end-to-end process, workflow, and platform design for customer set up, account management, order processing, fulfillment and financials:
Ensure alignment across engineering and product management for interface design, scheduling of features across roadmaps, engagement and alignment of engineering groups, test execution, and tracking of aforementioned teams.
Identifying and managing to the critical path and milestones of a schedule Identification of risks which impact program and project deliverables with follow through on mitigation, resolution and path to green.
Closely monitor project progress and ensure timely completion Adhere to Scaled Agile Framework (SAFe); emphasizing collaboration, transparency and trust resulting in strong relationships across Business and Technology and across the cross-functional teams.
Direct the communication of status and issues to all stakeholders, including senior management, on a timely basis Prioritization:
Facilitate change and drive challenging tradeoffs between feature sets, technical constraints, business impact, timelines, customer impact, and a myriad of other factors to deliver success for our customers both internal and external.
Process:
Facilitate, analyze, and recommend end-to-end process design, codification, and alignment across business and technology teams.
Architecture:
Facilitate feedback and course correction of design and architecture throughout above processes:
Collaborate with engineering and other technical teams to improve proposed outcomes by suggesting alternative approaches, possible acceptable tradeoffs & enhancements.
Measure and improve:
Facilitate metric and goal setting for the program by identifying process success metrics, creating baselines, and driving analysis to optimize, improve and achieve goals.
Prepare and brief audiences of customers and stakeholders on our vision and intent.
Education/
Experience:
8 to 12
Years' experience in leading complex initiatives in technology and engineering teams Bachelors Degree required, Masters preferable Knowledge/ experience in developing micro-services Experience in retirement of legacy systems Experience in developing solutions within any of the following domains:
Supply Chain, Ecommerce, or Retail Experience in developing designing, solutioning for Master Data strategies.
Demonstrated track record of strong execution and experience partnering with technical teams to deliver results using Agile methodologies Customer-centric orientation with proven track-record of developing and acting on customer insights Strong strategic, analytical and critical thinking skills; ability to break down complex problems and formulate plans Proven ability to collaborate broadly with flexible, positive attitude and ability to get results with a cross-functional team Exceptional oral and written communication skills; ability to communicate to the senior executive levels Professional Knowledge/
Experience:
Strong Program/Project Management skills; working knowledge of the techniques for planning, monitoring and controlling programs and resources (PMP Certification a plus) Valuing Diversity:
Demonstrates an appreciation of a diverse workforce.
Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organizational success Scrum & Agile; SAFe familiarity desirable.
Estimated Salary: $20 to $28 per hour based on qualifications.
Staples has been maintaining multiple order management systems across strategic business units which are truly ERP systems as they contain additional non-core OMS functionality like pricing, customer data, order fulfillment logic and more.
The goal of this program is to migrate the functions and data out of legacy systems and into the go-forward OMS, micro services, and data warehouse strategies.
In parallel, the team will seek opportunities to enable business to simplify and streamline relevant business processes by leveraging the service-based architecture so that we can better serve our customers.
The complexity and risks of the migration primarily come from comprehensive and complex business processes and functions that the legacy OMS's serve today, the reality that the source and target technologies are based on very different architectures, and the build out of capabilities span multiple organizations and teams requiring significant coordination.
This is a multi-year program, requiring an incremental migration approach of existing customers, with the initial goal as migrating customers with basic functionality and at the same time decoupling and wrapping non-core services on the legacy OMS and exposing them as enterprise-wide services.
With more and more functionality developed and made available, more sophisticated customers can be migrated, and eventually enabling us to retire legacy systems Key
Responsibilities:
Facilitate program management across the end-to-end process, workflow, and platform design for customer set up, account management, order processing, fulfillment and financials:
Ensure alignment across engineering and product management for interface design, scheduling of features across roadmaps, engagement and alignment of engineering groups, test execution, and tracking of aforementioned teams.
Identifying and managing to the critical path and milestones of a schedule Identification of risks which impact program and project deliverables with follow through on mitigation, resolution and path to green.
Closely monitor project progress and ensure timely completion Adhere to Scaled Agile Framework (SAFe); emphasizing collaboration, transparency and trust resulting in strong relationships across Business and Technology and across the cross-functional teams.
Direct the communication of status and issues to all stakeholders, including senior management, on a timely basis Prioritization:
Facilitate change and drive challenging tradeoffs between feature sets, technical constraints, business impact, timelines, customer impact, and a myriad of other factors to deliver success for our customers both internal and external.
Process:
Facilitate, analyze, and recommend end-to-end process design, codification, and alignment across business and technology teams.
Architecture:
Facilitate feedback and course correction of design and architecture throughout above processes:
Collaborate with engineering and other technical teams to improve proposed outcomes by suggesting alternative approaches, possible acceptable tradeoffs & enhancements.
Measure and improve:
Facilitate metric and goal setting for the program by identifying process success metrics, creating baselines, and driving analysis to optimize, improve and achieve goals.
Prepare and brief audiences of customers and stakeholders on our vision and intent.
Education/
Experience:
8 to 12
Years' experience in leading complex initiatives in technology and engineering teams Bachelors Degree required, Masters preferable Knowledge/ experience in developing micro-services Experience in retirement of legacy systems Experience in developing solutions within any of the following domains:
Supply Chain, Ecommerce, or Retail Experience in developing designing, solutioning for Master Data strategies.
Demonstrated track record of strong execution and experience partnering with technical teams to deliver results using Agile methodologies Customer-centric orientation with proven track-record of developing and acting on customer insights Strong strategic, analytical and critical thinking skills; ability to break down complex problems and formulate plans Proven ability to collaborate broadly with flexible, positive attitude and ability to get results with a cross-functional team Exceptional oral and written communication skills; ability to communicate to the senior executive levels Professional Knowledge/
Experience:
Strong Program/Project Management skills; working knowledge of the techniques for planning, monitoring and controlling programs and resources (PMP Certification a plus) Valuing Diversity:
Demonstrates an appreciation of a diverse workforce.
Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organizational success Scrum & Agile; SAFe familiarity desirable.
Estimated Salary: $20 to $28 per hour based on qualifications.
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